Years ago, I did a high-level overview of our industry and one thing was obvious… Nobody was developing the people. So I made a decision. If I build the people, the company will build itself. I was told you can’t have a high tolerance and a culture of exception at the same time. I started saying this instead: We are a personal development company first and a roofing company second. We kept raising the bar. We kept raising the standard. Some people said I was being unreasonable. “That this is jus