♦ UPDATE: Learn about companies that are applying this timeless advice today. A version of this article appeared in the July–August 2008 issue of Harvard Business Review. James L. Heskett is a Baker ...
Although the first documented use of @ was in 1536, the symbol did not rise from modern obscurity until 1971. Illustration by Erik Marinovich Called the “snail” by Italians and the “monkey tail” by ...