Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Diarmuid Early outperformed eleven rivals in intense thirty-minute Excel challengesThe championship included unconventional tasks like creatively folding Excel modulesEarly received a cash prize and a ...

To Integrate AI into existing workflows successfully requires experimentation and adaptation. The tools don't replace how you ...

As holiday lights twinkle across Colorado, countless hours are going into decorating and shopping for the holidays.

New research reveals why even state-of-the-art large language models stumble on seemingly easy tasks—and what it takes to fix ...

With the Royals hoping to be American League contenders this year, let’s take a look around the league and see which teams ...

As Artificial Intelligence(AI), automation, and digital platforms reshape how work is done globally, new data shows that the ...

Obsessing over model version matters less than workflow.

The ability to recognize ability is incredibly important, especially in management and leadership roles. Hiring someone based on their skills and expertise rather than just their personality can ...

Jamie analyzes five fantasy baseball outfielders who disappointed in the 2025 season. His top five outfield breakouts picks ...

Eagles cornerback Kelee Ringo talks about playing for a national champion at Georgia and a Super Bowl champion in the NFL and having several of his Bulldogs teammates in Philadelphia.