Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

The use of instant messaging in the workplace and from mobile devices continues to grow, according to an America Online survey released Tuesday. Nearly 27 percent of all IM users surveyed said they ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

Mobile devices are everywhere, and most healthcare organizations are following the trend and adopting mobile devices at the point of care. In particular, clinicians at hospitals and healthcare ...

AOL Chairman Steve Case and crew are stalling the advancements needed for instant messaging to reach its full potential. If AOL doesn't wake up, and fast, by truly opening up interoperability between ...

My former supervisor and I used to rely on instant messaging as a critical application to get our jobs done. As Web site managers, we could run through the site code together in one window and in ...

Smoking cessation long-term rates were not improved using a mobile instant messaging-supported exercise intervention vs brief cessation advice.

When it comes to using instant messaging as an advertising vehicle, most marketers are missing the boat, according to new research. A report from JupiterResearch revealed that only seven percent of ...

Before the days of iMessage, WhatsApp, and RCS texting, instant messaging (IM'ing) ruled the roost - here are six iconic clients that defined the era.

Zimbra's Web e-mail and calendar next year will get integrated instant messaging and a beefed-up offline client. Martin LaMonica is a senior writer covering green tech and cutting-edge technologies.