The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Good application performance management is about people and process. Many companies start down the application performance management path by investing in management products and stop there. But ...

Application monitoring solutions are designed to aid your organisation in detecting and resolving issues with application performance, before they affect your end ...

Software that manages the availability of network-centered applications within an organization, such as email, intranets and client/server. It monitors all the components of an application to see if ...

Microsoft says it will integrate the service into tools like System Center and the company’s Operations Management Suite (OMS). Reports say that Microsoft today announced that it has acquired ...